Friday, May 17, 2013

Shipping Challenges We All Face (and how to deal with them!)

Whether you are shipping a fine furniture piece off your showroom floor, or direct from the manufacturer, you are going to face some delivery issues.  Most of us employ white glove delivery services who “deluxe” a piece before delivery, but furniture can get damaged during transit or off-loading.   Or, it may look different than what the client expects, and your delivery service then becomes customer service.   Here is how we address these challenges at Carolina Rustica:

First, we use our brick and mortar experience to frame customer expectations about the product so they know that variances can exist in hand-crafted products

Secondly, we know there is no one-size-fits-all delivery solution.  Manufacturers and colleagues can tell you who is strongest in a particular area

Lastly, we expect the unexpected.  We are always available to talk someone down from a ledge if disaster does strike.   I wish we could say that never happens, but all sorts of situations arise at the time of delivery.

Richard Sexton
President, Carolina Rustica 
IDS Partner In Design - Titanium
 

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